SHIPPING METHODS

The standard shipping method we use arrives in 5-8 days via USPS, UPS, or FedEx; however, if you’d like to receive your order faster, you can select other shipping options at the time of purchase. Unfortunately, we’re not able to ship to P.O. boxes, so please use your physical address. Note: Shipping rates are weight-based. To reflect carrier policies, all weights are rounded up to the nearest pound.

SHIPPING TIMES

In stock orders currently ship within 1-2 business days. If you place your order in the evening, on a weekend, or holiday, we’ll typically send it out the next 1-2 business days.
Actual delivery time will depend on the shipping method selected at the time of purchase. Ground Shipping time depends on the order’s destination. Visit the UPS website for ground delivery times from our zip code (76011).
Note: This is an estimate only and not a guaranteed delivery time. If you’d like a guaranteed delivery time of one or two days (after we ship), select “Next Day Air” or “Second Day Air” as your shipping method. Second Day Air & Next Day Air Please note that these options don’t mean you’ll receive your order in two days. It will be one or two days after the order ships. Two-Day Express and Standard Overnight orders must be placed before 11 a.m. (CST) Monday through Thursday in order for your package to ship the same day-exceptions are weekends and holidays. If your expedited order is placed after 11 a.m. Monday through Thursday, it will be sent out the following business day.

We ship to the Continental USA and Canada. 

LOST OR STOLEN PACKAGES

Sorra Home is not responsible for lost or stolen packages. If your package is noted as delivered but you haven’t received it, you’re responsible for contacting the shipping carrier with the tracking number to obtain more information or file a claim. Once the shipping carrier has confirmed the package was not delivered to your shipping address, we’ll then replace your item(s) or issue a refund.

OTHER INFORMATION

We cannot accept C.O.D. deliveries. Note and keep the return’s Tracking Number to monitor delivery status. If you have any questions regarding our shipping or return policies, please contact our Customer Service by calling us at (682)-800-1020 or emailing us at info@sorrahome.com